Privacy Policy

Information we collect

We collect the information needed to answer questions, schedule work, quote jobs, complete service, and keep records.

• Identifiers, such as name, phone number, email address, service address, billing address, and customer reference numbers.
• Service information, such as equipment type, equipment age, job notes, preferred appointment dates, access instructions, photos or documents you choose to provide, and service history.
• Commercial information, such as estimates, invoices, payments, refunds, maintenance plan status, warranty information, and parts or equipment installed.
• Communications, such as calls, text messages, emails, website form submissions, reviews, and customer support notes.
• Technical information, such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from network information, and basic security logs.

Cookies, local storage, and similar technologies

The website uses limited browser storage and may use cookies or similar tools for site functionality, security, preferences, and measurement.

Our first-party consent manager stores your privacy choices and an anonymous consent ID. Optional Functional, Analytics, and Marketing tools are loaded only according to the active consent state, regional default, and Global Privacy Control signal.

How we use it

We use personal information to run the business, provide services, protect customers, and meet legal obligations.

• To schedule visits, diagnose systems, and provide quotes and service.
• To follow up about your request, appointments, or plan renewals.
• To keep service history so future repairs go faster.
• To process payments, deposits, refunds, chargebacks, taxes, and accounting records.
• To register warranties, coordinate manufacturer rebates, and support product or workmanship claims.
• To detect fraud, prevent misuse, secure the website, and protect our customers, technicians, and business.
• To store and audit privacy choices, including category settings, region posture, and Global Privacy Control status.
• To send operational messages, such as appointment reminders, invoice notices, warranty updates, and service follow-ups.
• To send marketing only where permitted by law or with your consent, and to honor unsubscribe requests.

Legal bases for processing

For visitors in locations that require a legal basis, we rely on several bases depending on the purpose.

• Contract or pre-contract steps when we respond to requests, provide estimates, schedule work, complete service, process payment, or manage maintenance plans.
• Legitimate interests when we secure the website, improve operations, prevent fraud, maintain service history, and communicate about active customer relationships.
• Consent when required for optional marketing, non-essential cookies, or certain communications.
• Legal obligation when we retain tax, accounting, warranty, dispute, safety, or compliance records.

How we share information

We share information only as needed to provide services, run the business, comply with law, or protect rights.

• Service providers, including website hosting, scheduling, communications, customer management, payment processing, fraud prevention, accounting, and data storage vendors.
• Consent and privacy-choice systems used to store category settings and audit logs.
• Equipment manufacturers, distributors, warranty administrators, insurers, or rebate programs when needed for your job or request.
• Professional advisors, such as accountants, attorneys, auditors, insurers, and consultants.
• Government, law enforcement, courts, regulators, or other parties when required by law or needed to protect rights, safety, and security.
• A successor business if we are involved in a merger, acquisition, reorganization, or sale of assets.

Payment information

When you pay by card or electronic payment, payment details are handled through secure payment providers.

We may receive limited payment-related information, such as transaction status, payment amount, date, card brand, last four digits, billing details, refund status, and dispute information. We do not store full payment card numbers on our website servers.

Retention

We keep information for as long as needed for service, records, compliance, and dispute prevention.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information.

Residents of the European Economic Area, United Kingdom, California, Colorado, Connecticut, Virginia, Utah, and other jurisdictions may have privacy rights under applicable law. These rights may include access, correction, deletion, portability, objection, restriction, withdrawal of consent, and appeal of certain decisions.

California residents may request details about categories of personal information collected, sources, purposes, categories of recipients, and retention. We do not sell personal information and do not knowingly share personal information for cross-context behavioral advertising.

• To make a request, contact us using the information below or use the contact form.
• We may need to verify your identity before completing a request.
• We will not discriminate against you for exercising privacy rights.
• Use Your Privacy Choices in the footer to opt out of sale, sharing, and targeted advertising for this browser.
• If Global Privacy Control is active, Marketing is locked off for this browser.
• You can opt out of marketing emails by using the unsubscribe instructions in the message or by contacting us.

Security

We use reasonable administrative, technical, and physical safeguards appropriate for a local service business.

No website or transmission method is perfectly secure. We work to protect personal information through HTTPS, access controls, vendor review, limited staff access, business record controls, and secure payment workflows.

Children's privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us and we will take appropriate steps to delete it.

International visitors

We are based in the United States. If you access the website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Those countries may have different data protection laws than your location.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date. Material changes will be highlighted when appropriate.