Trust and Security

Website security

• We use HTTPS/TLS for website traffic where the site is deployed with a valid certificate.
• We use reputable hosting and infrastructure providers.
• We keep website dependencies and platform software under review.
• We limit administrative access to people who need it to operate or maintain the website.

Payment security

Electronic payments are handled through secure payment providers rather than raw card storage on our website.

• We do not intentionally store full payment card numbers on our website servers.
• Payment providers may process card details, billing information, fraud signals, transaction status, refunds, and disputes.
• Payment card handling is designed to rely on providers that maintain applicable card-industry security controls.
• Customers should never send full payment card numbers through ordinary email, text, or the website message field.

Customer data controls

• We collect only information reasonably needed for service requests, estimates, scheduling, payment, warranties, maintenance, and business records.
• Customer information is shared with service providers only as needed for business operations or legal compliance.
• We retain records according to our Privacy Policy and business, tax, warranty, safety, and dispute needs.
• We review suspicious requests and may verify identity before sharing or changing customer records.

Operational safeguards

• Technicians and staff are expected to handle customer information responsibly.
• We use business systems for scheduling, invoicing, payment status, service history, and customer communications.
• We maintain records that help resolve warranty claims, billing questions, payment disputes, and service follow-up.
• We may preserve relevant records when a legal, safety, billing, warranty, or security issue arises.

Incident response

If we become aware of a security incident involving customer information, we will investigate, take appropriate steps to contain it, and provide notices required by applicable law. We may work with service providers, insurers, professional advisors, law enforcement, or regulators when appropriate.

Customer tips

• Use the contact form or phone number on this website to verify suspicious messages.
• Do not send full card numbers, account passwords, or sensitive identity documents by ordinary email or text unless specifically instructed through a secure method.
• Review estimates, invoices, and payment requests before paying.
• Contact us promptly if you believe a message, invoice, payment request, or service communication is suspicious.