Service Delivery Policy

Service area

We primarily serve Sheridan, Wyoming and nearby communities in the Bighorn basin. Availability outside our normal service area is determined case by case and may involve additional travel charges.

No shipping of ordinary purchases

Our business is an in-person service business.

We do not operate this website as a general e-commerce store for shipped consumer goods. Parts and equipment used for a job are delivered, installed, or serviced as part of an approved HVAC service, repair, replacement, maintenance, or installation appointment.

Scheduling and appointment windows

• We schedule appointments based on technician availability, urgency, service area, job type, parts availability, and weather.
• Arrival windows are estimates, not guarantees. Emergency calls, road conditions, utility issues, or prior jobs may affect timing.
• No-heat, no-cooling, safety, and active-customer plan requests may receive priority when capacity allows.
• We may contact you by phone, text, email, or website form response to confirm details.

Estimates and approvals

A website request does not guarantee appointment availability, final pricing, or job acceptance. We may need to inspect the property, review equipment, verify access, confirm parts, and evaluate code or safety conditions before issuing a final estimate. Work begins after you approve the scope and price.

Parts and equipment timing

Some repairs can be completed quickly, while special-order parts and equipment may take longer.

• Common diagnostic and repair parts may be available same day or same week.
• Special-order parts, manufacturer warranty parts, replacement equipment, custom materials, and permit-related jobs may require additional lead time.
• Supplier delays, backorders, freight issues, weather, or manufacturer availability may affect fulfillment.
• We will communicate known timing changes as soon as reasonably possible.

Customer access requirements

You are responsible for providing safe, reasonable access to the property and equipment, including electrical panels, attic or crawl-space access, outdoor units, thermostats, mechanical rooms, and work areas. Unsafe conditions may delay, limit, or prevent service.

Completion and documentation

When work is complete, we may provide an invoice, receipt, service notes, maintenance recommendations, warranty information, equipment documentation, or follow-up instructions. Keep these records for warranty and future service needs.